Refund Policy

1. What's refundable

• Unused slots within 14 days of purchase. If you bought a slot pack and haven't used any of the slots yet, we'll refund the full purchase price within 14 days of the transaction date.
• Unused storage within 14 days. If you bought a storage add-on and your workspace storage usage hasn't exceeded what you had before the purchase, the storage add-on is refundable within 14 days.
• Custom branding and custom domain within 14 days, if not configured. If you bought the branding upgrade or custom domain but haven't configured a logo, colour, or DNS record, it's refundable within 14 days.
• Agency Pack within 14 days of purchase. The Agency Pack is refundable within 14 days if no slots from its included allocation have been used. Because the pack is a one-off purchase that simply ends after 30 days, there is nothing to cancel and no further charge to stop.

2. What's not refundable

• Slots that have been used to invite a client (even if the client never logs in).
• The consumed portion of a partially used pack. We refund unused slots only.
• Promotional credits applied at checkout (e.g. discount from WELCOME10). The discount itself isn't cash.
• An Agency Pack whose 30 days have already elapsed.
• Custom domains where DNS has been configured (because we've provisioned infrastructure on your behalf).

3. How to request a refund

Email billing@clientnest365.com with:

• Your order number (format: CN-YYYY-MM-DD-XXXX).
• The email used on the order.
• A brief reason if you're happy to share. It helps us improve.

4. How long it takes

Approved refunds are processed within 5–10 business days. The funds return to the original payment method. Some banks take a few additional days to reflect the credit.

5. Disputes and chargebacks

If you have a billing concern, please contact us first. We resolve most issues within a business day. Filing a chargeback before contacting us can delay resolution and may result in account suspension while the dispute is in progress.

6. Partial refunds

Where a pack is partially used, the refund covers only the unused slots, valued at the per-slot price of the pack. Example: bought a 10-slot pack at €35, used 2 slots within the 14-day window → refund of €28 for the 8 unused slots.

7. Goodwill exceptions

We sometimes refund outside these terms as a goodwill gesture. For example, if you bought the wrong pack by accident, or if our service was down when you tried to use it. Email billing@clientnest365.com and tell us what happened.

8. Statutory rights

This policy doesn't affect your statutory rights as a consumer under England or EU consumer law. Where statutory rights are more generous than this policy, statutory rights apply.