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Common questions

Answers to the things we're asked most.

Don't see your question? Email our support team. We respond within a day.

About ClientNest365

What is ClientNest365?
A white-label client portal for service businesses. You invite a client, they see a branded workspace with your files, approvals, messages, and invoices. Better than another email thread.
How does ClientNest365 work?
You sign up, answer four short prompts about the service you sell, and we scaffold a portal: folder structure, onboarding checklist, message templates. You invite your first client by email. They click the link and they're in.
What do I need to get started?
An email address and €15. The €15 buys three client slots, which is your first three clients. No credit card required to sign up. You only pay when you're ready to invite a real client.
Is there a free trial?
Yes. Sign up and explore the workspace without buying anything. The €15 slot pack is what unlocks real client invites. There is no time-limited trial that expires; the free side just doesn't let you onboard live clients.
How is ClientNest365 different from SuiteDash or HoneyBook?
Pricing model. SuiteDash and HoneyBook charge a monthly subscription regardless of whether you're using the portal. HoneyBook raised prices 89% in early 2025 for existing customers. ClientNest365 sells slots one-off, so a quiet month costs you €0.

Billing & pricing

How does pricing work?
You buy client slots in packs: €15 for 3, €35 for 10, €75 for 25, €150 for 50, €300 for 100, or €500 for unlimited for a year. Storage, custom branding, and a custom domain are sold as one-off add-ons. There's an optional €39/month Agency Plan for predictability, but you never need it.
Do I need a subscription?
No. Every feature is purchasable as a one-off. The Agency Plan is there for people who like predictable monthly billing. It isn't required, and we don't push it.
What payment methods do you accept?
Card (Visa, Mastercard, Amex), Apple Pay, Google Pay, and SEPA Direct Debit for EU customers. A PCI-compliant payment processor handles billing; the provider is confirmed before launch and listed on the Privacy page.
Can I use a promo code?
Yes. Enter it at checkout. We run launch promotions periodically and partner codes through industry communities. Codes don't stack, but the discount applies to whatever's in your cart.
How do refunds work?
Unused slots are refundable within 14 days of purchase. Slots you've already used are not. See the Refund Policy for the full details. Fair terms, no surprises.

Delivery

How are slots delivered after purchase?
Immediately. Slots are added to your workspace at checkout. You see them on your dashboard and can invite clients straight away. We also email a receipt and itemized invoice from billing@[domain].
How quickly do I see what I bought?
Within seconds. The checkout returns you to a confirmation page with the order number, and your dashboard shows the new slot balance before you finish reading it.
Where do I see my purchase history?
Under Billing in your workspace. Every transaction is listed with a downloadable PDF invoice. You can also forward any billing email to your accountant. They're proper invoices, not just receipts.

Data & security

Is my data secure?
Files are stored privately, behind signed download URLs that expire. Database access is row-level locked per workspace. Everything is encrypted in transit (TLS) and at rest. Full audit logs of every action.
Where is data hosted?
EU region. Database in the EU (Frankfurt or Ireland), files in EU R2. Third-party processors (payment processor, Resend) operate under appropriate data agreements.
Do you share my data with third parties?
Only with processors we need to deliver the service: a PCI-compliant payment processor (confirmed at launch), Resend for email, Cloudflare for files, Supabase for the database. Full list on the Privacy page. We don't sell data, we don't show ads, and there's no analytics tracker by default.